Member Experience Survey
Committed to delivering high-quality care
Your feedback helps us better understand what is working well and where we can continue to improve. Approximately one month after a visit with your doctor, you may receive a telephone survey from one of our health plan partners, such as Humana or Healthnet. These calls are part of our ongoing efforts to better understand your experience with the care you receive.
To help you know what to expect, we have provided examples of questions you may be asked during the survey.
Sample survey questions
During the telephone survey, you may be asked the following questions:
- Did you experience any difficulty scheduling your appointment?
- How long after your scheduled appointment time did you wait in the waiting room and exam room to see the person you came to see?
- Did you have any trouble getting a referral from our personal doctor to see a specialist?
- Did your personal doctor talk about all the prescription medicines you were taking?
- Did your personal doctor seem informed and up to date about the care your got from specialists?
- Did your doctor or other health provider talk to you about falling or problems with balance or walking?
- Did your doctor or other health provider suggest any treatment, such as using cane or walker, having your blood pressure checked or having regular vision or hearing tests?
- Have you ever talked with a doctor, nurse or other health care provider about leaking of urine?
- Has your doctor, nurse or other healthcare provider talked to you about ways to control or manage leaking urine, including bladder training exercises, medication and surgery?
- Did your doctor or other health provider advise you to start, increase or maintain your level of exercise or physical activity?
- Has your doctor or other health provider talked to you about how to manage your mental or emotional health?