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MySaintAgnes FAQs

What is MySaintAgnes?
MySaintAgnes allows our patients personalized and secure online access to portions of your medical records, allowing you to securely view information about your health at any time. With MySaintAgnes, you can:

  • Review your reason for visit, procedure(s) preformed (if applicable) and your providing care team.
  • View your laboratory test results (available at time of discharge).
  • Conveniently access a summary of your current medications, allergy history, immunizations and other medical records.
  • Review your discharge instructions, including summary of care, at home care plan and goals.


Is there a fee to use MySaintAgnes?
My MySaintAgnes is a free service offered to Saint Agnes Medical Center patients.


How do I sign up?
Patients who wish to participate will be issued a MySaintAgnes invitation during their hospital visit. This invitation will enable you to log in and create your own user ID and password. You will be asked to provide your email address to complete this process. A valid picture ID is required to verify your identity.


How do I claim my invitation?
An invitation will be sent to the email address you provided during the time of your enrollment. Included in the invitation are step-by-step instructions for setting up your account. You will be asked to verify your identity by entering the last four digits of your medical record number and your date of birth.  Once completed, you will be asked to create your own username and password.


When can I see my test results in MySaintAgnes?
Test results will be made available immediately after they are added to your health records.  The following test results are currently not available to view online via MySaintAgnes: tests indicating sexually transmitted diseases (STDs), HIV, Hepatitis Serologies, pregnancy test, and tumor markers.


Why are certain test results not shared electronically via MySaintAgnes?
Some tests, including those mentioned above, are considered of very sensitive nature and are not released to MySaintAgnes.


I have a question about clinical information on MySaintAgnes, what should I do?
Please call Saint Agnes Medical Center's Health Information Management (HIM) department, (559) 450-3327.

I have a question about my demographic information on MySaintAgnes, what should I do?
Please call Saint Agnes Medical Center's Patient Registration department, (559) 450-5115.


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Can I view a family member's health record in MySaintAgnes?
Not at the present time. This functionality will be made available at a later date.


Can my spouse and I share one MySaintAgnes account?
No. Since each account is associated with an individual’s personal medical record information, only one member per account is permitted.

I forgot my password. What should I do?
To reset your password, visit the MySaintAgnes homepage and select "forgot password." If you would like to speak with a representative to reset your password or have questions about your account, call 1-800-324-8163.


Is MySaintAgnes secure?
Saint Agnes Medical Center takes great pride in ensuring that your health information is kept private and secure. Membership access and information is controlled by a set of security measures – a secure invitation process, personal identifiers and passwords. As a member, you control all of your own account information, including your personal username and password. 


What is your Privacy Policy?
MySaintAgnes is owned and operated by Saint Agnes Medical Center and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same privacy measures given to your health records and will never be sold or leased by MySaintAgnes.


I was logged out of MySaintAgnes, what happened?
Protecting the privacy and security of your information is one of our top priorities. If, while accessing your MySaintAgnes account, your computer remains idle for more than 20 minutes, you will be automatically logged out. It is recommended that you log out of your MySaintAgnes account if, at any time you need to move away from your computer.


What do I need to use MySaintAgnes?
You will need access to a computer with an Internet connection and an up-to-date web browser.

A note to our Obstetric patients …

If I give birth at Saint Agnes, will I have access to my baby’s medical records?
When you enroll in patient portal, you are given access only to your personal health information. But there is a simple process you can complete to gain access to your baby’s records. For your convenience, we are happy to assist while you’re in the hospital or, if you prefer, you can complete the process by visiting our Health Information Management office after you’ve been discharged. Please note that you must visit HIM in person and are required to present a photo ID to verify your identity.  

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©  2014 

Saint Agnes Medical Center | 1303 E. Herndon Ave. Fresno, CA 93720 | 559-450-3000